Number setup or extra numbers
Include your account email, the country you need, and whether you are asking about a first number or additional numbers under the same account.
Contact AunTel
Contact channels for product help, KYC, billing, privacy, legal, and abuse reports
Send number setup, top-up, auto billing, call, SMS, voicemail, contact, verification, privacy, legal, and abuse requests to info@auntel.com with the right context.
Customer supportAbuse reportsPrivacy requestsLegal notices
Routing guide
Choose the request type that matches your message.
AunTel uses one official public contact address. These request types help you include the right details before emailing us.
Product and account help
Customer support
Account access, number setup, KYC status, top-ups, auto billing, calls, SMS, voicemail, contacts, logs, and general product help.
info@auntel.comTrust and safety
Abuse reports
Report unwanted calls, unwanted messages, spam, fraud, harassment, or suspicious activity from an AunTel number.
info@auntel.comData rights
Privacy requests
Questions about personal data, account records, data access, correction, deletion, or privacy rights.
info@auntel.comPolicy notices
Legal notices
Terms, policy questions, compliance notices, and other legal communications.
info@auntel.comRequest details
Include the context that matches your issue.
Clear request context helps support identify the account, number, billing item, verification state, or communication record faster.
Billing, top-ups, or balance
Include the account email, plan name if known, payment timing, and whether the issue relates to a top-up, recurring payment, or usage charge.
KYC or account verification
Include your account email and the current verification state shown in the app. Do not send ID images or sensitive documents by email unless support specifically asks.
Calls, SMS, voicemail, or logs
Include the AunTel number involved, approximate date and time, direction of the call or message, and what result you expected.
Helpful context
Send the details that help us route faster.
For account-specific requests, include the email address on your AunTel account. For abuse reports, include the AunTel phone number involved, the date and time of the call or message, and a short description of what happened.
Do not email passwords, full payment card numbers, government ID images, or one-time verification codes.
- Use the email tied to your AunTel account
- Include the AunTel number involved when relevant
- Mention whether the request is about KYC, top-ups, billing, calls, SMS, voicemail, contacts, or logs
- Avoid sending passwords, card numbers, ID images, or one-time codes
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