Acceptable Use Policy

Purpose

Forbidden activity

• Unlawful robocalling, auto-dialing, artificial or prerecorded voice use, or telemarketing without required consent.
• Spam, unsolicited bulk SMS/MMS, lead-generation abuse, or messages without required opt-in and opt-out handling.
• Fraudulent caller ID spoofing, impersonation, phishing, scams, malware, or attempts to obtain sensitive information deceptively.
• Harassment, threats, stalking, hate, exploitation, abusive communications, or content that creates a safety risk.
• Calling or messaging numbers on Do-Not-Call lists without a lawful basis or ignoring STOP, unsubscribe, or revocation requests.
• Business messaging that avoids required 10DLC, toll-free verification, carrier registration, campaign disclosures, or content restrictions.
• Circumventing platform security, rate limits, compliance monitoring, identity verification, billing systems, or carrier filtering.

Required compliance practices

• Maintain clear consent records for calls and messages.
• Identify yourself accurately and avoid misleading caller ID, campaign names, or sender information.
• Honor opt-out requests promptly and maintain internal suppression lists.
• Comply with TCPA, CAN-SPAM where applicable, CRTC requirements, state telemarketing rules, carrier messaging policies, and all local laws.
• Use emergency calling responsibly and keep registered E911 address information current.

Monitoring and enforcement

Report abuse