AunTel Legal Policy
Privacy Policy
Learn how AunTel collects, uses, stores, protects, and shares account, billing, call, SMS, voicemail, E911, identity verification, and CPNI data.
Last updated: June 29, 2026 · Effective date: June 29, 2026
Policy record
Overview
This Privacy Policy explains what information AunTel collects, how we use it, who we share it with, how long we retain it, and what rights may be available to users in the United States and Canada.
We do not sell personal information, use service data for advertising, or share user data with data brokers.
Information we collect
- Account details: name, email address, password hash, phone verification status, country, preferred language, and security events.
- Telecommunications data: assigned numbers, call detail records, call direction, timestamps, duration, cost, message metadata, message content, media URLs, voicemail audio, and contact data.
- Billing data: Stripe customer identifiers, invoices, payment status, subscriptions, usage charges, and tax or regulatory billing records.
- E911 data: registered emergency service address, address validation status, and acknowledgement records.
- Identity verification data: verification status, verified name, verified address, and provider references where enhanced verification is required.
- Device and security data: IP address, user agent, authentication events, consent timestamps, and abuse-prevention signals.
How we use information
- Provide voice calling, SMS/MMS messaging, voicemail, number provisioning, billing, support, and account management.
- Route communications, calculate usage, enforce account limits, process payments, and maintain service records.
- Detect fraud, prevent abuse, investigate complaints, secure accounts, and comply with carrier, FCC, CRTC, and legal requirements.
- Send service notifications, billing notices, account alerts, policy updates, and legally required disclosures.
Service providers
| Provider | Data shared | Purpose |
|---|---|---|
| Telecommunications infrastructure providers | Phone numbers, routing details, call and message data | Voice, SMS/MMS, number, and carrier services |
| Stripe | Name, email, billing details, payment method, identity status | Payments, subscriptions, and identity verification |
| Twilio | Phone number and verification events | Phone OTP verification fallback |
| AWS S3 or compatible storage | Voicemail recordings and MMS media | Encrypted media storage and retrieval |
Retention
Telecommunications, billing, security, and compliance records may be retained as required for legal, tax, carrier, fraud-prevention, and dispute-resolution purposes. User-controlled content such as contacts and voicemail may remain until deleted or until account closure is processed, subject to retention obligations.
Your choices and rights
- You may access and correct account information through the dashboard where available.
- You may request account deletion, subject to legal and telecommunications retention requirements.
- California residents may have rights to know, delete, correct, and opt out of sale or sharing of personal information. AunTel does not sell personal information.
- Canadian users may have rights to access, correct, and withdraw consent where applicable under PIPEDA and provincial privacy laws.
Contact
Privacy requests may be sent to privacy@auntel.com.